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Refund Policy

Refund Policy

This Refund Policy governs the use of the refund process for purchases made through the Uyir Kudil mobile application ("App") operated by Janus Software Private Limited ("Company").

Refund Eligibility

We offer refunds for purchases made within the App under the following conditions:

  1. Technical Issues: If you encounter technical issues with the App that prevent you from using it as intended, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a refund.

  2. Unauthorized Purchases: If unauthorized purchases are made through your account without your consent, you may request a refund for those purchases.

  3. No Trial Purchases: Kindly note refunds will be processed only for no trial items.

Refund Procedure

To request a refund, please follow these steps:

  1. Contact Support: Submit a refund request by contacting our customer support team at support@janusapps.com. Please include relevant details such as your purchase information and the reason for your refund request.

  2. Provide Information: Upon receiving your refund request, our support team will review your request and may ask for additional information to process the refund.

  3. Refund Processing: If your refund request is approved, we will initiate the refund process. Refunds may be issued to the original payment method used for the purchase.

Refund Limitations

Please note the following limitations regarding refunds:

  1. Time Limit: Refund requests must be submitted within 15 days of the purchase date to be eligible for consideration.

  2. Third-party Purchases: For purchases made through third-party platforms (e.g., app stores), refunds may be subject to the policies of the respective platform.

  3. Non-refundable Items: Certain items or services may not be eligible for refunds, such as in-app purchases that have already been consumed or used.

Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at support@janusapps.com

Changes to this Policy

We reserve the right to update or modify this Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on this page.